If you have a query about your order or any other aspect of our shop, please do look at Help and Frequently Asked Questions or contact us using the form below if you need further assistance. Indicating your query topic through the 'Department' menu in this form will help us direct your query appropriately.
You can phone our customer services team on +44 (0)1709 513999 between 9am and 8pm [UK time] Monday to Friday or 9am and 4pm [UK time] at weekends (September to December).
- Only choose the 'Technical/Web shop problems' department when reporting malfunctions and bugs on this website.
- We need to reproduce issues to fix them so please describe the page you saw immediately before your problem, what you then did on this page (e.g. what button you clicked or text you entered), and what you then saw.
- We also need to know your browser and your computer's operating system. You can find these (in a form that you can paste into your query) here.