Help:

Delivery and postage

Delivery charges:

  • UK Standard Delivery: £4.95
  • UK Express Delivery: £12.00 (place orders before 12 noon Mon-Fri for delivery by the end of the next working day)
  • Ireland Standard Delivery: £7.50
  • Europe Standard Delivery: £12.00
  • Rest of World Standard Delivery: £25.00

Note for UK Customers:
Goods should arrive within 7-10 working days from the date of order. At particularly busy times please allow up to 14 days for your order to arrive.
We are unable to deliver to PO Boxes. Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

Overseas customers: Please allow 28 days for delivery.

Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment!

Returns

If you are in any way dissatisfied with the goods you receive, please action one of the following options to get a full refund: 1. Notify us (by post, email or telephone), within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation. 2. Alternatively you can simply return the item/s within 14 days of receipt. Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).

Please note that for reasons of hygiene, earrings and items of underwear are non-refundable unless faulty.

Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us (unless the item is faulty), so please use our Freepost Returns Address (see details below) to make use of our free returns service:

How to return your goods:

  • Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please contact us or phone +44 (0)1420 525544 (between 9am and 5pm Mon-Fri, and 9am and 4pm Sat (Oct-Dec)), so that we can help you.
  • Goods must be returned in their original, saleable condition.
  • Please send your goods to the following Freepost Returns Address to use our free returns service (do not forget to include your order number, full name and the reason for the return):

Ethical Shop
FREEPOST RTJY-GUZA-SEJK
Blacknest Road,
Alton,
Hants,
GU34 4QE

Some lovely customers have asked whether adding a stamp to the Freepost address will save us money. Sadly it does not work that way; if you are happy to pay for the return of your goods, please post them in the normal fashion to the following address (do not forget to include your order number, full name and the reason for the return as per above): The Ethical Shop, Blacknest Road, Alton, Hants, GU34 4QE.

Order status

When you have successfully completed and submitted your order, you will receive an automated email confirmation. UK customers, using the standard delivery service, should then allow 7-10 working days for delivery, and overseas customers 28 days. If you are concerned about non-delivery please email customer services or telephone them on +44 (0)1420 525544 between 9am and 5pm Mon-Fri, and 9am and 4pm Sat (Oct-Dec).

 For further assistance, please see our Frequently Asked Questions (FAQs) below or contact us

 

 
 

 

FAQs (Frequently Asked questions)

Q: Do all retail prices shown include VAT?

A: All prices detailed on the Shop are inclusive of VAT, where VAT is applicable.

Q: What methods of payment do you accept?

A: The Ethical Shop accepts credit and debit cards from Visa and Mastercard, and PayPal. If you would like to post your order to us please complete a paper catalogue order form (a free catalogue can be ordered from the web shop - search for catalogue). Send this with your credit or debit card details, or a cheque to: New Internationalist, Ethical Shop, PO Box 5004, Alton, Hants, GU34 9DB. Please note that we can only accept sterling cheques drawn on a UK bank account.

Q: I ordered and paid for an item which has not arrived with the rest of my order. What do I do?

A: If for any reason the Warehouse Team discover that an item you ordered and paid for is no longer available on the shelves, the Customer Care Team will contact you to tell you when the new stock is arriving, update you on a stock delays and/or arrange a refund. If you have not heard anything, please call the Team on +44 (0)1420 525544 for further assistance.

Q: Why hasn’t my order arrived?

A: Please email or call us on +44 (0)1420 525544 so that we can look into this for you.

Q: Do you do gift vouchers?

A:  We currently offer e-gift vouchers through the Ethical Shop. You will need to choose the amount you wish to give; the name and email address of the recipient; and the date you would like the voucher to arrive. The recipient’s gift voucher will include simple instructions on how it can be redeemed on the Ethical Shop.

Q: Do I have to place my order online?

A: No, you can also place an order over the phone by calling +44 (0)1420 525544 (between 9am and 5pm Mon-Fri, and 9am and 4pm Sat (Oct-Dec)) or via our mail-order catalogue (which can be ordered free of charge via the Shop).

Q: Is my order secure?

A: All of your transactions on the Ethical Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.

Q: How can I leave comments about this website?

A: We welcome any comments, good or bad, to help us improve the site. Please email any comments to Bev.

Q: Do you do overseas orders?

A: We accept orders for overseas delivery (please note that New Internationalist Publications Ltd has local shops in New Zealand, Australia and Canada). Your credit card will be charged in sterling and therefore the amount you see on your credit card statement (in your own currency) will be dependent on the exchange rate used by your bank on the day the charge is processed. We cannot deliver to post box (PO Box) addresses - please make sure you include a full street address for delivery. Overseas orders are generally sent by air and you need to allow 28 days for delivery.

Q: Do you do wholesale orders?

A: If you are a retailer and would like to see our wholesale range or have any questions please email tradeorders@newint.org

PRIVACY POLICY

Details of our policy can be found by clicking on the link above.